Data breaches cost the healthcare industry an average of $6.5M, over 60% more than other industries. More than 11 billion records have been leaked in data breaches over the past 3 years, and one in four individuals have had their healthcare data breached.
In addition to poor security, interoperability is a significant challenge for Electronic Health Records (EHRs). Due to the sensitive nature of health records, sharing them between health professionals can often entail repeated bundles of paperwork, redundant testing, and poor communication and coordination which can in turn lead to detrimental errors. In fact, 50-70% of doctors experience burnout symptoms related to cumbersome EHR workflows.
In the time of COVID-19, interoperability is of unprecedented importance, as institutions must quickly transfer records and immediately gain access to patients' records. To use EHR in alternate locations such as tent hospitals, one needs to build the department units in the software, extend Wi-Fi, deploy hardware, printers, and test everything. In its current state, scheduling a CT scan through EHR systems can take up to 45 minutes, which does not lend itself to emergency healthcare.
Not only are traditional healthcare records not nearly secure enough, the procedures for addressing breaches are inefficient and often extend the damage, pointing to gross miscommunication and lack of oversight in the space.
It took the healthcare industry an average of 236 days to identify a breach and 83 days to contain it, meaning that in the case of a breach, patients’ records could be vulnerable for almost a year. Half of individuals who had their data breached discovered it themselves, while only one-third were told about the breach by the institution in question.
This represents a breadth of costs and losses: emotional costs for patients, brand loyalty losses, falls in consumer trust, financial losses for the industry, time costs, and labor costs.